Beware of April Fools' Day (a rant and whine of sorts)
I have been played a fool today. I started the day great but with an upset feeling in my stomach that warns me that something bad would happen, and it did. I had mistaken it as a reaction to my drinking antibiotics for a pus found in my tooth, which soon was given a root canal operation to. Anyway, that sick feeling in my stomach was not because of anything i had ate or drank, but from what will happen upon checking my office email.
I was at home surfing the 'net when I had the sudden compulsion to check my office email, probably a reaction to my gut instinct that something is wrong. True enough, something is wrong with our email. My email and my co-workers' emails are down, and it's all because of an ISP's lack of concern and communcation to us over technical matters. The story goes like this:
I had wanted to terminate our office's dialup account in favor of a dsl connection from another ISP. The dialup ISP also is servicing us for our domain name, which we use for our emails. Upon receiving service from the dsl ISP, I had inquired and inquired on how to properly terminate our dialup account and to make sure that we could still use our email addresses and domain name to the other ISP. There was no response or guide from the dialup ISP on my queries. They did answer my question about when to terminate our account, which is in one month's time. The dsl ISP, on the other hand, reassured us that we could still use our email addresses and that the transistion would be smooth. So it was, until today, April 1. Our dialup account was terminated according to my request after Mar. 31, and the next day, we couldn't receive anymore emails.
So I called tech support. After being put on hold for quite a while, I was talking to someone who explained to me what had happened and what I could have done if I was informed earlier of what he told me in the first place. He told me that I should have emailed and informed them of the change of ISPs so that they could "point" our domain name to the dsl ISP so that when we access our email using our dsl ISP, that ISP would recognize our domain and let our mail in, or something to that effect. It was information that came too late.
The dialup ISP should have taken the time to talk to me and ask me questions about our existing domain name account and could have addressed my questions and concerns on how to be able to use the same email addresses earlier on. They knew my concerns, I have emailed them and faxed them about this in line with the request for termination. They could have explained to me how it is supposed to work. Yet they didn't.
Did they assume that I could have known? I have expressed the need to be able to use the same email address and passwords plainly and simply and to both ISPs. While the dsl ISP did answer me, it was not correct or it could have been correct if the dialup ISP did their part. I do not blame dsl ISP on their answer, but I certainly blame the dialup ISP on this kack of guidance. Maybe they are mad that we would no longer be paying them for their internet services, and in revenge deliberately did not guide us on the proper turnover of our email and domain name? Yet, even with that reason, the dialup ISP has our domain name registration and we still are its clients on that aspect even if we have ceased our dialup accounts already. They should still help us out in that aspect and guided us properly so that no headache and misery would happen.
So this leaves me pissed off as heck and I now have a huge headache to boot. My day went on horribly and I had to contend with my mom who's angry and screaming at me for not being able to receive her work email and not understanding what really happened. All I can do was pass on my anger to the tech support who was patient with my rants and was probably thinking that if someone in their company had done their job right, he shouldn't have to listen to me scream and demand my head off.
Now all I have as backup is a couple of yahoo email addresses in which none of our clients know about, and since everyone else is busy,the task of informing them of our temporary email glitch was passed on to me, and this really, really, really sucks.
addendum: it has been a week now and still no domain name email. at least i'm now talking to the dsl isp to sort things out, and they have been much more helpful in sorting things out, but on weekends, it seems to take so long to follow up on things. am i the only one who works on weekends and on sunday even?